Ralston 13 x 13 ft. Steel Octagon Gazebo

Comments about All Other Brands|Coral Coast Ralston 13 x 13 ft. Steel Octagon Gazebo:

It was missing a part they couldn't replace but they did credit us $25. Which is more than fair. Good company to do business with.

Comments about All Other Brands|Coral Coast Ralston 13 x 13 ft. Steel Octagon Gazebo:

We've had this up for about 3 weeks. I came home today and the frame had ripped apart! We had 30-35 mph wind gusts and the frame at the top had split open, the support arms were also ripped or bent.

I called Israel at customer support as it was still under the 30 day warranty, and was informed wind damage wasn't covered under the warranty! Israel politely informed me that there was nothing he could do so now I'm out $200+ for a few weeks of use!

Comments about All Other Brands|Coral Coast Ralston 13 x 13 ft. Steel Octagon Gazebo:

When the first Gazebo came in, the Fed Ex monster had torn the box open in several places. Parts were poking through the box and out of the holes. One quick call and another was on the way and shipping pickup for the other was emailed so I did not have to pay for a thing. Great customer service.

Comments about All Other Brands|Coral Coast Ralston 13 x 13 ft. Steel Octagon Gazebo:

I really like this gazebo, it had a few bent pieces but over all it is great and was easy to set up.

Comments about All Other Brands|Coral Coast Ralston 13 x 13 ft. Steel Octagon Gazebo:

We purchased this product at 66% off it's regular pricepoint during an end of season sale and were glad we did. This product isn't close to the quality we were expecting. The steel framework is very thin and while lightweight it is of questionable durability. The canopy framework consists of "two-piece" lengths that do not form a stable/secure roof structure. The material on the canopy started to tear where it is securred to the framework after only 1 use. We have purchased locking washers, regular washers, and longer bolts to accomodate both for the framework as well as a flexible duct tape type product to reinforce the material. I would recommend purchasing this product only if you are prepared to reinforce it yourself and know of it's other shortcomings ahead of time.

Service and delivery comments:

Our delivery was within the timeframe expected however did NOT arrive in good condition. The box was a disaster and had been reinforced by the shipper. The product had obviously been returned by someone else. It had defective parts.

The customer service personnel was very professional and helpful. I was both surprised and disappointed replacement parts were not available and that my only options were to either take apart the partially completed structure and return it for credit OR purchase another complete Gazebo. I took the chance on purchasing another Gazebo, changed out the defective parts, and am now returning it for my "refund".

The second shipment also arrived within the timeframe expected and did NOT arrive in good condition. This product needs better packaging at the factory.